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If there was a problem with
your order to include damaged product or wrong product shipped to
you - please email
shipping@anvente.com ASAP! Please include the following
information so we can find your order.
-
Name and Address where items were
shipped
-
Name and Address of person paying
for the order (if different)
-
Date ordered
-
Date received
-
Problem with
shipment - please be specific
Freight Problems - We must be
contacted within 36 hours of package delivery:
If damage happens to
your items in shipping - please accept the package and call us immediately.
We will help you submit a claim to UPS. Do not allow UPS to
take the package - no matter what the driver says as it will hold up
any replacement shipment. Claims are worked faster when our
customers have the product.
Wrong Product Shipped - We must be
contacted within 36 hours of package delivery:
If the mistake is ours we do everything
needed to make sure you receive the correct product in a timely
fashion. We do need to receive the original order back before
replacement can be made. If time is of the essence, a credit
card number can be given to your rep to hold and replacement will be
sent immediately. The item must be at the location shipped to,
allowing UPS to pick up the item for return and someone must be
available to allow UPS to pick up the package. If this is not
possible, you can request to ship back at your discretion but you
are responsible for the safe return, if we do not receive the items
within a timely fashion, your card will be charged for the
replacement order.
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No return will be accepted or
credited without an authorization number issued by Anvente
Enterprises LLC and can be obtained by
emailing accounting@anvente.com
All requests must be in writing and in accordance to the
information below and at the top of product pages.
After checking the page ordered
from and you have verified that your item is a returnable item, the following information must be included in your email to request
a return:
-
Name and Address where items were
shipped
-
Name and Address of person paying
for the order (if different)
-
Date ordered
-
Date received
-
Product you would like to return
and quantity
-
Reason for return
-
Fax Number for us
to fax credit card signer return packet.
-
Confirmation that
packaging and tags are in tact and no packs have been opened,
tampered with, used or damaged.
-
Name of
representative that approved the waiving of restocking fees upon
your order - can be found in the email issued to you (if
applicable)
How to Return an Item:
1. Anvente Enterprises LLC must be notified
within 36 hours of receipt of your order that there is a problem and
product
must be received by us within 7 (seven) working days or
prior to your wedding day or special event (whichever comes
first). If you cannot be there for delivery have a responsible
person there to check the package for you upon arrival.
Anvente will not be responsible for not checking your order within
the 36 hours and absolutely no instore credits will be given after
this time period.
2. Upon contacting us and verification the item
is returnable by one of our employees, the credit card signor
will be faxed information for signature agreeing to terms and
conditions of the return. Upon return of the fax and
signature, an authorization number and an address where to send the
return will be sent to you.
3. All returns must be sent to the address
specified, depending on the item you
will be given the correct address for your product to be returned
when your authorization number is assigned.
4. The authorization number must be written on
the outside of your box next to the shipping label and packed back
in our original packaging - unless the box was damaged.
5. It is also your responsibility that the item is returned in
the same condition sent to you. Any damages done in return
shipping are your responsibility and no refunds will be given. All freight charges are your responsibility
and we suggest insurance and tracking numbers. Upon safe return and
inspection of your product, your in store credit will be issued as soon as
possible dependant upon your original form of payment. Items
must be returned unopened in their original packaging with original
tags in tact. If upon receipt we find that tags were removed,
original package was tampered with or opened we will not issue
credit nor send back to you unless return freight charges are
prepaid by you. We will take pictures of the return and
destroy it. Absolutely no instore credits will be given for opened or
damaged product - No Exceptions.
Return / Cancellation Charges:
1. A 35% restocking fee which can be waived by your
sales representative prior to product being shipped to you. If
your rep approves waiving of restocking fee, she will issue you an
email to that effect so you have this in writing and can submit to
our accounting department when requesting your return authorization
number. We do not waive restocking fees on multiple purchased items
i.e. 2 boxes of same item or the same type of item in 5 different
colors.
2. A $25.00 cancellation fee will apply on orders
that have been submitted for payment and cancelled. This is to cover the
fees we experience from the credit card companies when originally
taking a payment and other expenses incurred to start your order
process. If special ordered products are being trucked in for
you and is something we normally do not carry or if the product has
already shipped to you our standard policy rules will apply.
3. We do not issue credits on shipping and
handling charges and return shipping is at customers expense.
If you are returning an item that was freight free upon ordering you
will be charged the exact rate that we paid to have it shipped to
you plus a $5.00 handling fee. -
No Exceptions
4. In many cases we take on some of the freight
charges and our customer are charged a flat rate through the
shopping cart. Anvente Enterprises LLC reserves the right to
charge the true shipping charges of your items that are being
returned. Upon return and inspection of your item, the true
shipping fees and the $5.00 handling fee will be deducted from your
balance and will not be credited to you. No Exceptions.
WARNING - Refusing a Package:
If
a package is refused and is returned to a drop ship location, you
will be responsible for ALL of the product and shipping charges.
There will be no refunds in this instance as the importers we work
with do not acknowledge returns without return authorization numbers
as there is no way to tie shipments back to Anvente Enterprises LLC
by our customers name.
We do not receive credit from our importers if you do not let us
secure a return authorization number and neither will you!
If you do not return items to Anvente Enterprises LLC of whom you
paid, you will have no recourse in getting money back by the
contract you enter into at checkout with Anvente Enterprises LLC.
In
the event a package is refused by the customer and is returned to Anvente Enterprises
LLC, we reserve the right to charge the following:
1. original shipping on the package.
2. real-time freight charges incurred in sending the product
back to Anvente.
3. 35% restocking fee on returnable items and 75% restocking
fee on non-returnable items (see top of page ordered from for
information on the item you purchase). A store credit will be
issued for the difference.
4. $5.00 box fee.
5. broken items at the time of refusal customers responsibly
and will be billed for any damaged or broken items due to reshipment
back to us.
6. a non-returnable item will receive no store credit of any
kind.
Please Note:
1. Any package that is not pre-approved for return will be
refused. If the package is an unauthorized return and opened by
mistake by one of Anvente's shipping department personal, a in-store
credit of 25% of the product subtotal less true shipping,
handling fees will be credited to your account -
No Exceptions.
2. If an attempt is made to send a shipment to any of
our drop ship locations without our knowledge, neither the receiving
facility or Anvente Enterprises LLC will be held liable for any
return monies and no credits will be issued. Our drop ship
locations are not part of Anvente Enterprises LLC and your return
will not be acknowledged or tracked back to us by them. Even
if you secure a signature at one of our drop ship locations, since
you paid us signatures to other addresses that is not Anvente
Enterprises will not be acknowledged by us or legally by your credit
card company. -
No Exceptions.
3. We do not return money for product, you are
given an in store credit for future purchases.
Non-returnable items to
include:
Do not use pictures on our
sites for color matches! No exceptions will be given
because color matching steps were skipped.
Seasonal items (Fall and
Christmas) items are not returnable. No Exceptions.
Glass, porcelains, clay, ceramics and other fragile items are not returnable. No Exceptions.
Ribbon is not returnable. No Exceptions.
Balloons are not returnable. No Exceptions.
Lighting is not returnable. No Exceptions.
Any large quantity orders are not
returnable - we suggest that with large orders you order one prior
to the ordering of the larger order to make sure the item will
meet your approval.
Special orders are not returnable.
Any orders that imply work being done such as bows, centerpieces,
arrangements, special colored or dyed items, special ordered items
to complete orders and the like are non-returnable.
By clicking checkout on our shopping cart, you are
agreeing to all terms and conditions of this website and the laws and rules that fall under the jurisdiction of
the state of Oregon. Furthermore, you will be held responsible
for all attorney's fees, chargeback fees and court costs in the
event that Anvente Enterprises LLC must enforce this agreement or a
chargeback is initiated by the cardholder and payment is found to be
cardholders responsibility. |
