By agreeing to terms at checkout you are verifying that you are the cardholder and have read and understand the posted legal policy, shipping policy, terms and conditions of all sites owned by TL Lehmann llc. 

Typographical Errors - TL Lehmann llc is not responsible for typographical error or omissions relating to pricing, copy, photography or application of the product.

Damaged Product:  All Products are shipped FOB our locations.  If there was a damage problem with your order - you must accept product and email order@anvente.com within 36 hours of receipt.  We will help you submit a claim to UPS if you need assistance.  Do not allow UPS to take the package - no matter what the driver says as it will hold up any replacement shipment and claim. TL Lehmann llc will not be responsible if you allow the product to go back to one of our importers because than you will not be able to file a claim to receive money back.  You must be able to prove damage by keeping the product in your possession.  You will be reimbursed freight plus damaged product money with a check directly from UPS.  Some of our importers may choose to handle damage differently and you will be notified when you call of any steps that need to be taken.  Please Note:  Styrofoam is fragile, but usually repairable and due to problems with shipping of this product and uninsurable status with UPS this product is only shipped at customers risk.  We ask for an email because it does take time to get be able to get facts together to help file a claim.  Since some items are not shipped from our location we need time to put everything in place to help you efficiently.  Please make sure to give us all information we need to find your order, tracking numbers etc.  Please also give details on what is broken in your shipment.
 

Wrong Product Shipped:  We triple check orders before they ship but if there is ever a problem please email at order@anvente.com within 24 hours and we will work with you to fix the problem immediately!  We ask for an email so we can find out what happened and contact you with facts and what we are going to do to fix the problem.  We need to be able to work with all departments or contact whoever shipped the product if your items were a drop shipment.  It is much faster and less stressful for you if we can get those answers before contacting you.  Each order is different and will be handled differently depending on the problem.  TL Lehmann llc reserves the right to issue a credit on a product in leau of replacement.

Color Match Problems:  TL Lehmann LLC is not responsible for customers that choose to match colors by our online pictures and no refunds will be given.  Browsers show colors differently, dye lots can change and it is impossible to control colors of any item without viewing a sample of the customer's color or knowing the parameters a customer will accept.  We offer a free color match service by sending us a sample of your color and acceptable parameters in writing only.  Please contact our order department for more details at order@anvente.com

Returns: TL Lehmann llc ships product from many locations, importers and manufacturers that do not allow returns and hold us to the "all sales are final" conditions that we must pass onto our clients.  In some cases if we stipulate at the beginning of the order with our importers they may ship on the premise that product could be returned and will charge a restocking fee that will be passed on to our clients.  Any concerns regarding this policy or the product being ordered must be discussed with us prior to ordering for possible exceptions if the product is located at our warehouse.  We make ourselves available to answer questions about products before ordering to eliminate receipt of products you cannot use.  We give unlimited support in design and choosing of product and prefer to give you answers in email form to make sure nothing is misunderstood.  If a client chooses to get information over the phone, we will not be responsible for answers an employee may give because she does not understand your question as our operators have limited information available to them.

Pre-authorized Returns: If we receive approval to give an exception of the return policy prior to your shipment, you will receive approval in an email by one of our order dept personal with return instructions on what steps to take in the event that you do want to return the product.  TL Lehmann llc reserves the right to deny return of any product and to charge restocking fees dependant on the returned item if prior approval was not secured.  Any attempt to return without previous written approval will result in loss of your product and payment.  In the event that you choose to return a pre-authorized item, you will be asked to submit a copy of the email our accounting dept with your request within 24 hours of receipt of your shipment.

Fees and Procedures:  Shipping, handling fees and rush fees are never refunded.  Customer is always responsible for returning the product and the freight costs that are associated with the authorized return.  TL Lehmann llc reserves the right to charge "true" freight and handling fees on any return.  Any additional freight or other fees that was initially included in product price for promotional purposes will be billed to the customer on any authorized return.  We offer instore credits only - no exceptions!  Upon receipt of your product, our r&d dept will inspect items to insure they are in the original packaging, not been used, are complete and are not broken.  Once the item passes inspection you will receive an email with the amount of your credit and a code to use on our site with your next purchase.  This is a one time code for the approved amount and will need to be used at one time for products located on www.anvente.com only.  Please allow 3-5 working days for inspection once the item is received at our warehouse.  Inspections my take longer if items are being returned to one of our importers.

 

Refusal of Shipments: Any refusal of product does not release you from payment liability unless you secure written permission by our order department.  If an order is refused without written permission from Anvente Enterprises llc, you will be held liable for the total order amount and you will be charged for additional freight fees for the return trip of the original place of shipping. 

Cancellations:  In most cases, orders cannot be canceled once submitted. If your order can be stopped before special ordering, design work or packaging has occurred a $10.00 cancellation fee plus 3.85% of your total will be deducted from money returned to cover costs.