By agreeing to
terms at checkout you are verifying that you are the cardholder
and have read and understand the posted legal policy, shipping
policy, terms and conditions of all sites owned by TL Lehmann
Typographical Errors - TL Lehmann llc is not responsible for
typographical error or omissions relating to pricing, copy,
photography or application of the product.
All Products are shipped FOB our
If there was a damage problem with
your order - you must accept product and email
36 hours of receipt. We will help you submit a claim to
UPS if you need assistance. Do not allow UPS to take the
package - no matter what the driver says as it will hold up any
replacement shipment and claim. TL Lehmann llc will not be
responsible if you allow the product to go back to one of our
importers because than you will not be able to file a claim to
receive money back. You must be able to prove
damage by keeping the product in your possession. You
will be reimbursed freight plus damaged product money with a
check directly from UPS. Some of our importers may choose
to handle damage differently and you will be notified when you
call of any steps that need to be taken.
Styrofoam is fragile, but usually repairable and due to problems
with shipping of this product and uninsurable status with UPS
this product is only shipped at customers risk.
We ask for an
email because it does take time to get be able to get facts
together to help file a claim. Since some items are not
shipped from our location we need time to put everything in
place to help you efficiently. Please make sure to give us
all information we need to find your order, tracking numbers
etc. Please also give details on what is broken in your
All larger and shaped glass items are hand blown and all
dimensions can vary with the beauty of hand blown glass. Not
perfect matches, some flaws to be expected but the elegance of
this glass will shine through at any event. We match items for
large orders being shipped to the same customer as closely as
possible, but we do not guarantee exact matches. All
glass is shipped according to UPS standards of packaging and
will be insured at our cost. If a problem occurs with
your glass shipment please accept the package and contact
firstname.lastname@example.org within 24 hours so we can assist you in
filing a claim with UPS for reimbursement of your broken item.
We ask for an email because it does take time to get be able
to get facts together to help file a claim. Since some
items are not shipped from our location we need time to put
everything in place to help you efficiently. Please make
sure to give us all information we need to find your order,
tracking numbers etc. Please also give details on what
is broken in your shipment.
Wrong Product Shipped:
We triple check orders before they ship but if
there is ever a problem please email at
24 hours and we will work with you to fix the problem
immediately! We ask for an email so we can find out what
happened and contact you with facts and what we are going to do
to fix the problem. We need to be able to work with all
departments or contact whoever shipped the product if your items
were a drop shipment. It is much faster and less stressful
for you if we can get those answers before contacting you.
Each order is different and will be handled differently
depending on the problem. TL Lehmann llc reserves the
right to issue a credit on a product in leau of replacement.
Color Match Problems:
TL Lehmann LLC is not responsible
for customers that choose to match colors by our online pictures
and no refunds will be given.
Browsers show colors differently, dye lots can change and it is
impossible to control colors of any item without viewing a
sample of the customer's color or knowing the parameters a
customer will accept. We offer a free color match service
by sending us a sample of your color and acceptable parameters
in writing only. Please contact our order department for
more details at
Product Not Delivered By Customers Timeline:
orders or contact you with problems that is dependant on how
customers fill out dates at checkout. TL Lehmann llc
will not be held responsible or accept returns for items that
did not make customers delivery date because of customer not
furnishing us with the correct date or because the customer
did not choose rush shipping to insure items arrive in a
timely fashion. There are at least 3 places warning you
of the importance to give us a date in our checkout
procedures. Returns will not be accepted because of
customers not furnishing us with date needed - No exceptions!
llc ships product from many locations, importers and
manufacturers that do not allow returns and hold us to the "all
sales are final" conditions that we must pass onto our clients.
In some cases if we stipulate at the beginning of the order with
our importers they may ship on the premise that product could be
returned and will charge a restocking fee that will be passed on
to our clients. Any concerns regarding this policy or the
product being ordered must be discussed with us prior to
ordering for possible exceptions if the product is located at
our warehouse. We make ourselves available to answer
questions about products before ordering to eliminate receipt of
products you cannot use. We give unlimited support in
design and choosing of product and prefer to give you answers in
email form to make sure nothing is misunderstood. If a
client chooses to get information over the phone, we will not be
responsible for answers an employee may give because she does
not understand your question as our operators have limited
information available to them.
If we receive
approval to give an exception of the return policy prior to your
shipment, you will receive approval in an email by one of our
order dept personal with return instructions on what steps to
take in the event that you do want to return the product.
TL Lehmann llc reserves the right to deny return of any product
and to charge restocking fees dependant on the returned item if
prior approval was not secured. Any attempt to return
without previous written approval will result in loss of your
product and payment. In the event that you choose to
return a pre-authorized item, you will be asked to submit a copy
of the email our accounting dept with your request within 24
hours of receipt of your shipment.
fees and rush fees are never refunded. Customer is always
responsible for returning the product and the freight costs that
are associated with the authorized return. TL Lehmann llc
reserves the right to charge "true" freight and handling fees on
any return. Any additional freight or other fees that was
initially included in product price for promotional purposes
will be billed to the customer on any authorized return.
We offer instore credits only - no exceptions! Upon
receipt of your product, our r&d dept will inspect items to
insure they are in the original packaging, not been used, are
complete and are not broken. Once the item passes
inspection you will receive an email with the amount of your
credit and a code to use on our site with your next purchase.
This is a one time code for the approved amount and will need to
be used at one time for products located on www.anvente.com
only. Please allow 3-5 working days for inspection once
the item is received at our warehouse. Inspections my take
longer if items are being returned to one of our importers.
Refusal of Shipments:
refusal of product does not release you from payment
liability unless you secure written permission by our order
department. If an order is refused without written
permission from Anvente Enterprises llc, you will be held liable
for the total order amount and you will be charged for
additional freight fees for the return trip of the original
place of shipping.
In most cases,
orders cannot be canceled once submitted.
If your order can be stopped before special ordering, design
work or packaging has occurred a $10.00 cancellation fee plus
3.85% of your total will be deducted from money returned to